Please provide us the order number and relevant photos or videos of the broken product. We will handle it after verification.
Please provide us the order number and describe the funtion problem of the product. We will deal with it after verification.
Please provide us the order number, describe the problems that occurred during use. We will handle it after verification.
Please provide us the order number, the specific model, the picture or video that can show the installation does not fit. We will handle it after verification.
Please provide us the order number, the picture of the received products, the name or sku number of the unrecieved products. We will handle it after verification.
Please provide us the specific model and the product you want to buy, and we will make a recommendation after receiving your request.
Please provide us the order number and describe the reason for the replacement parts. If the parts are damaged, you need to provide pictures of the damage, and we will verify and deal with it.
Please provide us the specific product sku, we will reply with relevant installation instructions after receiving the request.
Make a comment at:https://www.trustpilot.com/review/www.kemimoto.com. A product description / using experience will be very welcome, preferably with relevant pictures.
After shipment, you can check the estimated delivery time in the logistics website through the logistics tracking number.
For the parcels that have no logistics status update after one week of delivery, they may be problematic pieces, please contact us by email to check the logistics status.
Please check first whether there is a parcel around the receiving address and whether it is signed for by a neighbor. If the parcel still cannot be found, please contact us by email and we will verify the status of the parcel with the logistics company and handle it after verification.
Currently only shipping to Canada and the United States. It should be noted that Alaska, Hawaii, Puerto Rico, and Armed Forces Americas are not supported for delivery.
Free shipping to US & Canada when the order is over $120, or we will charge $9 for the order, not over $120.
After the order is paid successfully, please check whether you receive the order confirmation email first; if you want to confirm other information, please feel free to contact us by email.
Please contact us by email first, if the order is paid successfully, we will resend the confirmation email to you.
We will send email notifications of out-of-stock orders promptly.
After the order is successfully paid, the customer cannot modify it; if you need to cancel the order and no more buying them, please contact us before the order is shipped.
Refunds are generally processed in the same way. If you do not receive a refund within a week, we recommend contacting the payment platform.
At the top of our website page, there is the shopping cart icon, click on it and go to the checkout page.
Enter the discount code you get on the payment page. Each events or new release we will give you a exclusive discount code. Please sign up to recieve our lastest events.
If you don't have an account, it is recommended to create one first; if you have one, click on login at the top of the website page and enter your account and password to log in.
Our warehouses are located in San Francisco (USA), New Jersey (USA), Ontario (USA), Ontario (Canada), Guangzhou (China). Delivery warehouses depend on the receiving location and our warehouse inventory management.
Exchanges are not currently supported. Please contact us by email first for returns. Once we get your request, we will give you the precise return address. Do not send your product back to the delivery address.
Frequently Asked Questions in KEMIMOTO
You can review shipping confirmation with the tracking number in your email box to find the tracking number, and track it on correspond websites. If you haven’t received this email, check your spam or junk email folder or contact us by email at firstname.lastname@example.org.
You can Log in your account on Amazon.com or contact our kemimoto team on Amazon (email@example.com) by email.